Resume

PROFESSIONAL SUMMARY

IT Professional with 21+ years of strategic technology leadership, specializing in creating robust, secure, and cost-efficient digital ecosystems. Proven track record of transforming complex technological challenges into streamlined, profitable solutions through innovative infrastructure design, cross-functional collaboration, and strategic problem-solving.

CORE COMPETENCIES

Cloud Infrastructure Management
Security and Compliance (PCI-DSS 4.0, GDPR, CAN-SPAM)
Cost Optimization Strategies
Cross-Team Collaboration
Email Deliverability
Digital Asset Management
Performance Monitoring
Rapid Website Deployment

PROFESSIONAL EXPERIENCE

System Engineer | CHR Creative | Milwaukee, OR (2025 - Present)

Microsoft Management

Microsoft 365 Administered Microsoft 365 environments including Exchange Online, SharePoint, Teams, and user licensing to support organizational productivity and collaboration needs.
Microsoft Entra Managed Microsoft Entra ID (Azure Active Directory) for user identity management, single sign-on configuration, and conditional access policies to ensure secure authentication across enterprise applications.
Azure Deployed and maintained Azure cloud infrastructure including virtual machines, storage accounts, and networking components to support scalable business applications and services.
Microsoft Intune as MDM Deployment: Implemented Microsoft Intune as a mobile device management solution to enforce security policies, deploy applications, and manage corporate devices across iOS, Mac and Windows platforms.

IT System Administrator | Amare Inc. | Remote (2013 - 2024)

Infrastructure Optimization

Ensured 24/7/365 monitoring of production and staging instances
Optimized cloud spending while maintaining highest security standards
Managed over 200 unique Domain Names/DNS Hosted Zones for rapid website deployment

Digital Asset Management

Encoded and curated 79+ digital products spanning 900+ hours of content
Implemented robust Content Delivery Network strategies
Used AI-powered and manual video editing solutions for direct-to-consumer marketing

Cross-Functional Collaboration

Bridged communication between Executive Staff, Marketing, and Development teams
Created intuitive collaborative tools supporting strategic decision-making
Developed comprehensive user documentation transforming complex technical concepts into accessible guides

Key Achievements

Maintained comprehensive infrastructure supporting both transactional and marketing email deliverability through ESP.
Developed innovative video content strategies leveraging both traditional editing and AI technologies
Consistently supported fast deployment of new business initiatives

HelpDesk Manager/IT Lead | Hot Topic Media | Remote (2003 - 2013)

Cloud Services Pioneer

Championed early cloud service adoption in 2008
Achieved 88% cost reduction (from $10,000+ to $1,200 monthly)
Implemented multi-platform system integration (Windows, MacOS, FreeBSD, Ubuntu Linux, AWS Linux)

Cross-Departmental Technology Support

Developed integrated reporting systems for Acquisition and Marketing teams
Expanded technological knowledge across Security, Authentication, and Compliance domains

EARLY CAREER

Virus Removal Technician, Symantec
Site Operations Technician, Keen.com (San Francisco Startup)
Office Management and Bookkeeping, Sherlock Oil Company

Key Differentiators

Native problem solver with ability to find clarity in complex technological landscapes
Proven expertise in creating scalable, secure digital infrastructures
Demonstrated ability to drive technological innovation while maintaining cost-effectiveness